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PRIVACY POLICY

Disley Meadows (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect information about you when you interact with us, including when you visit our website, make a booking, or take part in any of our activities.

 

 

 

 

1. Who We Are

 

 

Disley Meadows operates from our 4-acre countryside location in Disley, adjacent to the Peak Forest Canal on the Cheshire–Derbyshire border. We provide outdoor activities and experiences including kayak hire, alpaca walks, tipi weddings, and camping.

 

For the purposes of data protection law, we are the Data Controller.

You can contact us at:

📍 Disley Meadow, Lower Greenshall Lane, DISLEY, SK12 2HH

📧 info@disleymeadow.com

📞 Phone: 07970 482 593

 

 

 

 

2. Information We Collect

 

 

We may collect and process the following types of personal data:

 

  • Identity Data: your name, date of birth, gender, and emergency contact details.

  • Contact Data: address, email, phone number.

  • Payment Data: transaction details (processed securely via our payment provider — we do not store full card details).

  • Booking & Activity Data: details of your reservations, participation in events, and any special requirements.

  • Health & Safety Data: relevant medical or dietary information necessary for your participation in activities.

  • Marketing & Communication Data: preferences for receiving updates, promotions, and newsletters.

 

 

 

 

 

3. How We Use Your Information

 

 

We use your personal data to:

 

  • Manage and confirm bookings, payments, and event arrangements.

  • Ensure your safety during outdoor activities.

  • Communicate important information about your booking or changes to our services.

  • Improve our services and website.

  • Send promotional offers and updates (only if you have opted in).

  • Comply with legal obligations, including health and safety and insurance requirements.

 

 

We always process personal data lawfully under UK GDPR, typically based on contract, legitimate interest, or consent.

 

 

 

 

4. Legal Basis for Processing

 

 

We will only use your data where one or more of the following applies:

 

  • It is necessary for the performance of a contract (e.g., to manage your booking).

  • It is necessary to comply with legal obligations (e.g., health and safety).

  • It is in our legitimate interests to operate, protect, and promote our business, provided your rights do not override these interests.

  • You have given consent (e.g., to receive marketing emails).

 

 

 

 

 

5. Data Security

 

 

We take reasonable and proportionate steps to protect your information against unauthorised access, alteration, disclosure, or destruction. All electronic data is stored securely with restricted access. However, we cannot guarantee the absolute security of data transmitted over the internet, and you accept this risk when communicating with us electronically.

 

 

 

 

6. Data Retention

 

 

We keep personal data only as long as necessary to fulfil the purposes for which it was collected — usually:

 

  • Booking and activity records: 6 years (for insurance and legal compliance).

  • Marketing data: until you unsubscribe or request deletion.

 

 

We may retain minimal data as required for our legal or tax obligations.

 

 

 

 

7. Sharing Your Information

 

 

We will never sell your personal data. We may share it with:

 

  • Service providers (e.g., booking platforms, payment processors, insurance providers).

  • Professional advisers (e.g., accountants, solicitors).

  • Regulatory authorities if required by law.

 

 

All third parties are required to respect your data and only use it for authorised purposes.

 

 

 

 

8. Your Rights

 

 

Under UK GDPR, you have the right to:

 

  • Access the personal data we hold about you.

  • Request correction or deletion of inaccurate or unnecessary data.

  • Withdraw consent for marketing at any time.

  • Object to processing based on legitimate interests.

  • Request data portability.

 

 

To exercise these rights, contact us at [insert email address]. We may require proof of identity before fulfilling your request.

 

 

 

 

9. Children’s Data

 

 

We do not knowingly collect information from anyone under 18 without parental consent. If you believe we have done so in error, please contact us immediately.

 

 

 

 

10. Liability Disclaimer

 

 

While we take all reasonable steps to protect your privacy, you acknowledge that:

 

  • Electronic communications and online systems carry inherent risks.

  • We are not responsible for loss or damage arising from unauthorised access, system failure, or circumstances beyond our reasonable control.

  • Participation in outdoor activities is at your own risk and governed by separate Terms and Conditions and Waivers which you must read and accept before taking part.

 

 

 

 

 

11. Changes to This Policy

 

 

We may update this Privacy Policy periodically to reflect legal or operational changes. The latest version will always be available on our website, and continued use of our services implies acceptance of the updated terms.

 

 

 

 

12. Contact Us

 

 

If you have questions or concerns about this Privacy Policy or your personal data, please contact:

📧 info@disleymeadow.com

📍 Disley Meadow, Lower Geenshall Lane, DISLEY SK12 2HH

 

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk).

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